Refund and Return Policy

Thank you for choosing Superwomen Pakistan.

 We are dedicated to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we have outlined our Refund and Return Policy to ensure a seamless and hassle-free experience.

1. Eligibility for Returns

We accept returns for eligible products within 3 days from the date of delivery. To be eligible for a return, the product must be unused, undamaged, and in its original packaging. Additionally, certain products such as [list any exceptions] are non-returnable for hygiene reasons.

2. Initiation of Return

To initiate a return, please follow these steps:

Contact our customer support team via customersupport@superwomenpakistan.com

or our dedicated customer support hotline to inform us about your intention to return the product.

Provide relevant details, including your order number, the product(s) you wish to return, and the reason for the return.

3. Return Shipping

The cost of return shipping will be the responsibility of the customer, except in cases where the return is due to our error, such as receiving a damaged or incorrect product. We recommend using a reliable shipping service with tracking to ensure the safe return of the product. We are not liable for any loss or damage that occurs during the return shipping process.

4. Product Inspection and Approval

Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1. If the product is deemed eligible for a return, we will proceed with the refund process. If the product does not meet the eligibility criteria, we will notify you and return the product to you at your expense.

5. Refund Process

Once the returned product is approved, we will initiate the refund process. The refund will be processed using the original payment method used during the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

6. Refund Exceptions

Certain situations may result in a partial or ineligible refund, including:

Products that are not in their original condition, damaged, or missing parts.

Products returned after the specified return period.

Products that are non-returnable for hygiene reasons (as mentioned in Section 1).

7. Customer Support

If you have any questions, or concerns, or require assistance related to refunds and returns, please reach out to our customer support team. We are here to assist you and ensure a satisfactory resolution.

Please note that this Refund and Return Policy is subject to change without prior notice. The most recent version of the policy will be posted on our website, and any updates will become effective immediately upon posting.

Thank you for choosing Superwomen Pakistan. We value your satisfaction and will do our best to address any concerns or issues that may arise during your shopping experience.

Last Updated: 13-6-23